Privacy Policy

Effective Date: December 2024

Wayne Total Pump Solutions ("we," "our," or "us"), a wholly-owned subsidiary of Wayne Pipe & Supply, values your privacy and is committed to protecting the personal information of our customers, suppliers, employees, and website visitors. This Privacy Policy explains how we collect, use, and safeguard information through our website, www.waynetps.com, and other digital services we operate.

1. Information We Collect

We collect information that helps us provide and improve our services, including:

• Information you provide directly: such as your name, email address, phone number, company, and project details when submitting forms or inquiries.
• Automatically collected data: such as your IP address, browser type, device information, and how you interact with our site (via cookies and analytics tools like Vercel Analytics).
• Business-related information: if you represent a business, we may collect company and service request data for communication or account setup.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide requested information.
• Process quotes, service requests, or repair jobs.
• Improve website performance and user experience.
• Send important notices or updates related to your business with us.
• Maintain security, prevent fraud, and comply with legal obligations.

3. Sharing Your Information

We do not sell personal data. We may share limited information with:

• Service providers who assist with site hosting, analytics, or marketing (bound by confidentiality).
• Business partners or manufacturers as necessary to fulfill service requests or equipment orders.
• Government or legal authorities if required by law.

4. Cookies and Tracking

Our website uses cookies to enhance site performance and analytics. You may disable cookies in your browser settings, but some features may not function as intended.

5. Data Security

We employ administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we maintain industry-standard protections to minimize risk.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Inquiry and contact data: retained for 2 years after last contact.
• Customer account and service data: retained for 7 years to comply with business and tax record requirements.
• Analytics and usage data: retained for 26 months in accordance with standard analytics retention practices.

You may request earlier deletion of your data by contacting us at privacy@waynetps.com.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at privacy@waynetps.com.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If our practices change, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@waynetps.com or call (317) 862-1432. We will respond within 45 days of receipt.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: